FAQ

WHERE DO YOU SHIP?

Great news – we ship to almost every country in the world. Whenever possible, all relevant import taxes and duties are included in the final purchase price, though there are a few exceptions. If you have any questions please contact us.

HOW LONG DOES SHIPPING TAKE?

Delivery times depend on the country we are delivering to and which service you select (Standard vs. Express). When you go to your "cart / checkout", you can select a shipping option and see how long it will take before placing an order. 

WHAT IS YOUR RETURN POLICY?

We have a 30 day 105% money back guarantee.

We're committed to making the best bags in the world for racket sports - bags that you will absolutely love. We care more about this than anything else. So if you do not absolutely love your bag when it arrives, just return it unused, in the original packaging, within 30 days of receiving it and we will give you *more* than your money back. No questions asked. 

For example, if you paid £299 for a 24 hour bag, we’ll give you back £314 (= 105%).

When you spend your hard-earned money on our products, you can do so with confidence, knowing that you can always return it if it’s not everything you wanted, and more.

ARE THE BAGS ONLY SUITABLE FOR TENNIS?

We purposefully designed the collection to work perfectly for all racket sports (squash, badminton, real tennis, paddle tennis and platform tennis) or for going to the gym, attending group exercise classes - you name it - the bags complement all modern active lifestyles. Additionally, each bag was designed for work and travel, whether there is a sports element to the trip or not.

WHAT MATERIALS ARE THE BAGS MADE FROM?

All our bags are made from the highest quality Italian canvas and calf leather trim. The canvas has a sleek woven grain finish while the calf leather provides a soft, supple feel. The interior of the bags are lined with a sleek nylon. Gun-metal hardware secures everything in place. 

ARE THE BAGS WEATHER PROOF? 

As tennis is an outdoor sport, we made sure we chose materials that could withstand rain and grime from being outdoors. The Italian canvas is both water- and stain-resistant. The calf leather accents on the bags and grip covers also repel water ensuring your belongings are kept dry.

WHAT ARE THE GRIP COVER COLOUR OPTIONS?

Our grip covers are made from calf leather and have a breathable lining. They are available in carbon black, classic white, electric blue and cherry red to complement the charcoal and black bags. See the grip cover product page for more information.

DO THE GRIP COVERS COME IN DIFFERENT SIZES? 

The grip covers are designed to be flexible and work for the vast majority of grip sizes ranging from Size 1 (4 1/8) to Size 4 (4 1/2).  They can be adjusted to ensure the fit is always snug.

WHERE ARE THE BAGS MADE? 

Our collection is handmade in Europe with locally sourced materials. The bags are created by the same craftsmen who make bags for Aspinal of London, Hackett, Mismo, Thomas Pink and many more. 

HOW MANY RACKETS DOES EACH BAG FIT? 

The table below shows how many rackets each bag can comfortably fit. By "comfortably fit", we mean that each bag can also hold your laptop, chargers, shoes, change of clothes, etc. in addition to your rackets. In other words, they hold everything you need for both work and working out. 

How many rackets fit in each Epirus bag?

ARE THE BAGS BIG ENOUGH TO ACCOMMODATE LARGE MEN'S SHOES?

Yes, we ensured the dimensions of each bag fit the requirements of all players. The Backpack fits shoes up to size UK 11 (US 12; EU 46) positioned length-wise and larger sizes sitting vertically. The 24 Hour and Weekend bags fit all sizes comfortably.

ARE MY CREDIT CARD DETAILS SAFE DURING THE CHECK OUT PROCESS?

Your personal security is incredibly important to us. Our website uses the latest encryption technology to store and transmit your personal and credit card information. On checkout pages, this site is Level 1 PCI compliant and uses 128 bit SSL encryption providing best-in-class security during the payment process.

IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL? 

Yes. We promise to never rent or sell your personal information. It is used solely for your Epirus shopping needs.